Shipping Policy

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed the next business day. A confirmation email with tracking details will be sent once your order ships.

2. Shipping Destinations

We ship worldwide. If we're unable to deliver to your address, we'll notify you promptly and issue a full refund.

3. Estimated Delivery Times

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

4. Shipping Costs

Free worldwide shipping on every order. No minimum spend required — no surprises at checkout.

5. Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes imposed by your country. These charges are the customer's responsibility and are not included in our prices. We recommend checking with your local customs authority before ordering.

6. Order Tracking

Once your order ships, you'll receive a tracking number by email to monitor your delivery in real time via the carrier's website.

7. Lost or Delayed Packages

If your order hasn't arrived within the estimated timeframe, please contact us. We'll investigate with the carrier and resolve the issue as quickly as possible.

8. Damaged in Transit

If your order arrives damaged, contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund promptly.

9. Contact

For shipping enquiries:

• 📧 info@tinpaw.com
• 🌐 tinpaw.com