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Privacy policy

TinPaw Privacy Policy

Last updated: July 2026

1. Who We Are TinPaw ("we", "us", "our") is an online pet shop. This policy explains how we collect, use, and protect your personal data when you shop with us.

2. Information We Collect We collect the following when you place an order or create an account:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely — we never store card details)
  • Order history and browsing behaviour on our store

3. How We Use Your Information We use your data to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer service enquiries
  • Improve our store and personalise your experience
  • Send marketing emails (only with your consent)

4. Sharing Your Information We do not sell your personal data. We share it only with trusted third parties necessary to run our store, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and logistics partners
  • Email marketing tools

All third parties are required to handle your data securely and in accordance with applicable law.

5. Cookies Our store uses cookies to improve your browsing experience, remember your preferences, and analyse traffic. You can manage cookie preferences through your browser settings.

6. Your Rights Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [your email].

7. Data Retention We retain your data for as long as necessary to fulfil orders and comply with legal obligations, typically up to 5 years.

8. International Transfers As we ship globally, your data may be transferred and processed outside your country. We ensure appropriate safeguards are in place.

9. Contact Us For any privacy-related questions: 📧 [your email] 🌐 [your website]