Refund & Return Policy

Last updated: September 2026

30-Day Satisfaction Guarantee

We want you and your pet to love every TinPaw product. If you are not completely satisfied, you may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Items must be in original condition — unworn, unused, with all tags attached and in the original packaging — and accompanied by proof of purchase.

How to Start a Return

To initiate a return, contact us at info@tinpaw.com with your order number and reason for return. Our team will respond within 2 business days with instructions and, where applicable, a return shipping label. Items sent back without first requesting a return authorisation will not be accepted.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–7 business days. Original shipping costs are non-refundable. If more than 7 business days have passed since your refund was approved, please contact us at info@tinpaw.com.

Exchanges

Exchanges are available for a different size or colour, subject to availability. To exchange an item, return it following the process above and place a new order for the replacement item.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Food, treats, and supplements (for hygiene and safety reasons)
  • Opened or used grooming products
  • Worn, washed, or used items
  • Personalised or custom-made products
  • Intimate or personal care goods
  • Perishable goods
  • Hazardous materials
  • Sale items and gift cards

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at info@tinpaw.com with your order number and a clear photo of the issue. We will arrange a replacement or full refund at no cost to you.

EU 14-Day Cooling-Off Period

As a consumer within the European Union, you have the right to cancel or return your order within 14 days of receiving the item, for any reason and without justification. Our 30-day return window extends beyond this statutory right for your added peace of mind.

International Returns

For international orders (outside the EU), return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for returned items lost in transit.

Contact Us

For any questions about your return, contact us at info@tinpaw.com or +356 99809332. Our team is available Monday–Friday, 9:00 AM–6:00 PM CET.